| Old Mattress Disposal |
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| Is disposing of your old mattress a problem? In your mattress shipment will be contact information & complete details to have your old mattress picked up & properly disposed of. |
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| How Do I Return My Order? |
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| Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your décor? Whatever the reason, you won’t be stuck with an item you cannot use or that you do not want. (Note: If your item was damaged or defective, see our Damage section below). We are proud to offer one of the best return policies in the online mattress business. You may return your purchase for any reason within 100 nights of receipt for an exchange or a complete refund of the purchase price excluding shipping and handling costs. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund. You may return your purchase within 100 nights of receipt. We advise that you save the original packing materials if you believe you may want to have the option of returning it. We have very few returns (less than 2%). Please note: certain items are not returnable. |
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| What If My Order Arrives Damaged? |
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| Our products are well-packaged to withstand damage during shipping. We double-box many items, and ensure products cannot be easily damaged during shipping. If an item looks damaged or parts are missing, please notify us. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your order is shipping by Truck Freight, or White Glove, please note the important instructions below. |
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Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is very important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment. |
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If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging. |
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| Our goal is to make buying online easy, safe and efficient. If you are having an issue, please contact us and we will make every effort to resolve it. |
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White Glove Delivery Service |
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| Where a higher level of delivery and assembly service is required, you might want to consider our white glove delivery service. White glove carriers are different from common carriers in that they provide the customer with many additional benefits throughout the delivery process. Once your order arrives in your area, you will be telephoned by a representative from the white glove carrier to arrange a 4 hour window for delivery. A white glove delivery team consists of at least two people who will deliver your new mattress, install it in the room of your choice, and remove your old mattress. Please call us or email whiteglove with additional questions. |
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| Standard Return Policy: |
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Please email service and include your original order number, what product(s) you are returning, and your name. Or call us at 1-888-449-5738. We will give you a RMA number and a return address. |
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Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. |
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Return the product using your preferred shipping method to the address you are provided. This may be our main office or to a distribution center. The returned product(s) must be received within 14 days of issuing a RMA number for the return to be valid |
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Save your return tracking number, and email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit. |
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Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling charges. We will issue a credit to the credit card used for the original purchase or apply a like credit to another Plushbeds purchase. |
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