How Long Will it Take?
Your mattress will be custom-made after you place your order and will leave the factory within 7-9 days of your order date,
after passing through a rigorous quality control process. Additional shipping time may apply for adjustable bases and white glove deliveries.
Old Mattress Disposal
Is disposing of your old mattress a problem? Feel free to contact us for information & details to have your
old mattress picked up & properly disposed of on your own, or you can add our white glove delivery with old mattress removal and disposal on our checkout page for $399.
How Do I Return My Order?
Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your decor? Whatever the reason,
you will not be stuck with an item you cannot use or that you do not want. (Note: If your item was damaged or defective, see our Damage section
below). We are proud to offer one of the best return policies in the online mattress business. We simply ask that you sleep on your new PlushBeds latex mattress for at least 30 days allow your body to adjust to sleeping on natural latex.
If after 30 days you decide that your PlushBeds mattress is not for you, you may return it for a full refund of your purchase price as long as any bonus items received with your mattress are returned in new, unopened condition. You will simply need to box the mattress for shipping and we will arrange for a curbside mattress pickup. Once we receive your mattress, a full refund of the purchase price will be refunded back to you. Should you decide to return your mattress prior to a 30 day trial, or keep any bonus accessories received with your mattress, a $99 conveinence fee will be deducted from your refund.
Please keep in mind that once an order has shipped, it cannot be cancelled without incurring shipping charges. If you refuse an order, it will then fall under
our standard return policy, where roundtrip shipping costs will be deducted from your refund. You may return your latex mattress for free within
100 nights of receipt, after a 30 day trial. We advise that you save the original packing materials if you believe you may want to have the option of
returning it. We have very few returns (less than 2%). Please note: certain universal items such as toppers, orthopedic and adjustable foundations
can be used with any mattress and are therefore not returnable.
What If My Order Arrives Damaged?
Our products are well-packaged to withstand damage during shipping. We double-box many items, and ensure products cannot be easily damaged
during shipping. If an item looks damaged or parts are missing, please notify us. We will make every effort to help you obtain the necessary
replacements as quickly as possible at no extra cost to you. If your order is shipping by Truck Freight, or White Glove, please note the
important instructions below.
Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is very important.
If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will
send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the
replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery.
If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement.
All returned products should be in the original packaging.
Our goal is to make buying online easy, safe and efficient. If you are having an issue, please contact us and we will make every effort to resolve it.