Posted on by Amber Merton

Live Chat Software Use in Shopping for a Mattress Online - PlushBeds

Live chat options on retail pages are extremely valuable and useful tools to shoppers who have questions — and make use of them. There are plenty of benefits to consider when using the chat feature on the latex mattress website. These are a few of the highlights.


Instant Access to Knowledge Without “Hard Sale” Pressure

You don’t have to offer anything to the PlushBeds chat representative in order to get access to the information you want instantly. There’s no giving up of phone numbers or email addresses. The information is right at your fingertips. After clicking on the “Chat Live with a Mattress Specialist” icon near the top right-hand side or bottom right-hand side of any page on the website, all you need to do is type in your questions. No one is going to call you back and send unsolicited emails every five hours until you buy.

Utilize the Knowledge of Mattress Experts

You know what feels good to lie down on. But, do you really know the right mattress for your needs and the needs of your partner? While our goal is to provide you with all the information you need to make your latex mattress purchasing decision by packing our resourceful website and PlushBeds blog chock-full of information, it’s not always easy to identify the best match for your long-term back and sleep needs when you’re in the market for a mattress. Fortunately for you, the person on the other side of the PlushBeds chat window is an expert, and can help you identify the best mattress to meet your needs based on your personal sleep style and body needs.

Get Your Questions Answered Now

We live in an on-demand society. We like drive thru banking, fast food, prescription filling, online shopping, and watching movies on-demand. The PlushBeds website chat feature gives you instant access to answers for all your mattress-buying questions. Ask anything you like from the manufacturing process to the mattress thickness, mattress firmness, warranty and guarantee offers, shipping, and more. You’ll get the answers you need quickly and accurately.


As mentioned before, you give up nothing in order to ask questions through PlushBed’s live chat software. It’s an anonymous means for you to get your questions answered. When you have the information you want, you may stay and learn more, order your mattresses in peace, or move on at your pleasure.

Other Options to Consider

The chat feature, while instant and anonymous, is not the only tool available to get information about PlushBeds natural latex mattresses. If chat isn’t your style or your prefer something you’re a little more comfortable with, such as talking on the phone, you can call PlushBeds at 1-888-449-5738 to speak with someone right away. As another alternative, simply fill out the brief PlushBeds Contact Us form with your question, and PlushBeds will get back to you right away.

Getting access to information should never stand between you and getting the mattress you need. PlushBeds believes in providing you with every opportunity to make your purchase with confidence that you’re getting not only the best quality mattress for your needs, but also the best information to be able to do so.

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