COVID-19's impact is an unfortunate reality for individuals all over the world. But, it's uncertain times like these where you're reminded of just how important it is to be empathetic and kind, and everyone should be doing their part to encourage healthy communities.
Because of COVID-19, there has been retail closings all over the nation, and a drastic direct-to-consumer commerce change. It's burdened:
- In-home delivery partners
Because of this, you'll notice some delays in normal shipping times and tracking information availability here at PlushBeds.
As the world is trying to mitigate this Coronavirus pandemic, we might experience challenges and delays that aren’t within our control, based on the impact to certain government guidance and regions, including:
- Please expect increased shipping times.
- COVID-19 might impact pick-up services, and product return.
Manufacturing Times Have Increased
During the COVID-19 pandemic, we'll have a fully staffed professional support team to continue providing you with the most outstanding and superior customer service experience possible. Even though our sales team and customer service team members will be working remotely from home, our factory teams have taken incredible measures to ensure our customers' and employees' safety.
We've put in place measures for social distancing in our facilities. And, because of this, it will cause an increase in manufacturing times. During this time, we'll continue doing our very best to fulfill and deliver your order to you as fast as possible. We do appreciate your understanding and patience during this time.
Shipping Times Have Increased
COVID-19 has also dramatically changed our society. FedEx, UPS, and other common carriers are experiencing holiday season-like volume, resulting in tracking information delays, and greatly increased standard shipping time frames. Most orders, at this time, after being received by the carrier, will ship within eight business days.
Please understand, these are factors beyond our forecast or control, and we appreciate your patience during this time. We are here for you.
At this time, we don't have exact details on the actual length of the delays, since it changes daily; however, please know, once you place your order, we're in constant communication with updates, and we'll keep you informed.
During this COVID-19 outbreak, our number one priority is maintaining a supportive and safe team work environment, no matter where our team is working - factory or office. We'll do everything possible to join the battle against COVID-19. To assist in limiting the spread of the virus, most of our team has been asked to work from their home. We're doing our part by making and donating masks to hospitals and first responders.
PlushBeds also offers exclusive discounts to medical personnel, first responders, teachers, military, non-profit, seniors, and more. Check and see if you or anyone you know qualifies. You can learn more information on our hometown heroes discounts here.
If you’re searching for mattress cleaning tips, we show you how to do so here, without harsh chemicals. To properly sterilize for Coronavirus, we suggest you consult the CDC’s guidelines.
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