How Long Will it Take?
Your mattress will be custom-made after you place your order and will leave the factory within 7-9 business days of your order date, after passing through a rigorous quality control process. Shipping time of an additional 7 business days may apply for custom orders or during busy holiday periods as all mattresses are handmade by our skilled craftsmen.
Old Mattress Disposal
Need assistance with setting up your new mattress or disposing of your old mattress? Do you need a mattress or furniture moved to a different room? In your shipping notification email we automatically send you information on contacting several local skilled craftsman in your area who can assist with your mattress set up or old mattress removal once your order is delivered, for as little as $99. Use the local ratings and reviews we provide to find the perfect local contractor with greater control over the services you need.
How Do I Return My Order?
Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your decor? Whatever the reason, you will not be stuck with a mattress you cannot use or that you do not want. (Note: If your item was damaged or defective, see our Damage section below). We are proud to offer one of the best return policies in the online mattress business. We simply ask that you sleep on your new PlushBeds mattress for at least 30 days allow your body to adjust to sleeping on natural latex.
If after 30 days you decide that your PlushBeds mattress is not for you, you may return it for a full refund of your purchase price as long as any bonus items received with your mattress are returned in new, unopened condition. You will simply need to box the mattress for shipping and we will arrange for a curbside mattress pickup. Once we receive your mattress, a full refund of the purchase price will be refunded back to you. Should you decide to return your mattress prior to a 30 day trial, or keep any bonus accessories received with your mattress, a $99 convenience fee will be deducted from your refund.
Please keep in mind that once an order has shipped, it cannot be cancelled without incurring shipping charges. If you refuse an order, it will then fall under our standard return policy, where round trip shipping costs will be deducted from your refund. You may return your latex mattress for free within 100 nights of receipt, after a 30 day trial. We advise that you save the original packing materials if you believe you may want to have the option of returning it. We have very few returns (less than 2%). Please note: certain universal items such as toppers, orthopedic and adjustable foundations can be used with any mattress and are therefore not returnable.
What If My Order Arrives Damaged?
Our products are well-packaged to withstand damage during shipping. We double-box many items, and ensure products cannot be easily damaged during shipping. If an item looks damaged or parts are missing, please notify us. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your order is shipping by Truck Freight, or White Glove, please note the important instructions below.
Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is very important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.
Our goal is to make buying online easy, safe and efficient. If you are having an issue, please contact us and we will make every effort to resolve it.
Do you offer set up or removal?
Most orders require little or no assembly, however your shipping notification email will contain information for contacting several local skilled craftsman in your area who can assist with assembly or old mattress removal once your order is delivered, for as little as $99. No more waiting at home for 8 hours for a delivery agent. Use the local ratings and reviews we provide to find the perfect local contractor with greater control over the services you need at the time of your choosing. *In-home services provided by an independent service provider.
Latex Mattress 100 Night Free Returns Policy:
Please call customer service at 1-888-758-7423 and include your original order number, what latex mattress you are returning, and your name. We will give you a RMA number and instructions for packaging your mattress for shipping. We'll schedule a carrier to come to your delivery address for a curbside pickup of your mattress.
Wrap the package carefully. All returned products must be returned in undamaged condition and packaged; otherwise, additional charges may be applied. Any bonus items received with your mattress need to be returned in new, unopened condition. Once we receive your mattress back it takes approximately 5-7 business days for inspection. Should you decide to return your mattress prior to a 30 day trial, or keep any bonus accessories received with your mattress, a $99 accessories fee will be deducted from your refund. Any products returned soiled or with smoke damage will be sent back to you in lieu of any refunds being issued as our liquidators will not accept them in this condition.
We will issue a full refund to the payment method used for the original purchase or apply a like credit to another PlushBeds purchase. Requests for refunds to an alternate credit card or account may incur a 3% processing fee. The amount refunded will be the full amount paid for your mattress. Please note white glove delivery fees or other shipping upgrades are not refundable.
100 Night Free In-Home Comfort Exchange:
Ordered the wrong latex mattress firmness? Not a problem. Simply call one of our mattress specialists at 1-888-758-7423 and ask for a one-time comfort exchange. Just pay a nominal $145 deposit, and we'll send you out a new top layer of 100% natural talalay latex (either softer or firmer, depending on your needs), completely free with no shipping charges as long as you are within the contiguous US.
Simply unzip the cover of your mattress, and exchange the existing top layer with the new one for a perfect night's sleep without the hassle of sending back your whole mattress.
Just put the old latex layer in the box, and send it back to us with the UPS label we provide. Once received, we'll send it out to our 3rd party liquidators and refund your complete $145 deposit. We don't believe a sale is final until you are sleeping peacefully and happily in the comfort of your new mattress. Comfort adjustments will solve 9 out of 10 comfort issues.
Sofa & RV Mattress Return Policy:
Sofa Mattresses and RV mattresses come with our standard 100 night return policy. If for any reason you are not satisfied within the first 100 nights from receiving your order, simply return your mattress for a complete refund, minus round trip shipping. Custom orders are not returnable. Any products returned soiled or with smoke damage will be sent back to the customer in lieu of any refunds being issued as our liquidators will not accept them in this condition.
* The free trial is offered on all PlushBeds bedroom mattresses delivered in the US 48 adjoining states. Toppers, pillows, foundations and adjustable beds are not returnable as they can be used universally with any mattress.