Sleep easy when you’re covered by policies that make online shopping easier.
Fast & Free Shipping
Shipping is free on every PlushBeds order delivered within the contiguous United States, with no purchase minimum.
Interested in delivery to Alaska, Hawaii, US territories, or regions outside of the US? Please call 1-888-286-3404 or fill out the contact form to request a quote on shipping PlushBeds products.
Estimated Shipping Times
Your PlushBeds mattress is made-to-order, never waiting in a warehouse. Mattresses are handcrafted in California and leave our factory within 7-9 business days of your order date, after passing through a rigorous quality control process.
7-9 days after your order, you’ll receive a tracking number by email. With your tracking number, you can find out exactly what day your order will arrive.
Orders of items other than mattresses may leave the factory more quickly, depending on stock.
Shipping time of an additional 7 business days may apply for custom mattress orders, including split mattress customization and special sizes.
Busy holiday seasons can cause delays and global events do occasionally affect our materials supply chains. If we expect delays, special shipping times will be posted to the product page where you place your order.
Mattress Set-up & Removal
FedEx will deliver your order right to your front door. In order to maintain contactless delivery, our courier service will not bring the box into your home at this time.
Your mattress will come with instructions for set-up. If you have any questions, please contact customer support at 1-888-286-3404.
Please save the original mattress packaging materials during your 100 Night Sleep Trial, in case you decide to return your mattress.
100 Night Mattress Sleep Trial
Choosing a mattress is too important to be rushed.
Over the next 10 years, you’ll spend the equivalent of three full years laying on your mattress. Choose the right one and you can sleep more deeply without aches and pains and wake up refreshed every day.
But it’s impossible to tell if a mattress is right for you under pressure in a showroom or scrolling through mattress websites.
That’s why we offer a 100 Night Sleep Trial. You get over three months to test out any of our mattresses at home and decide whether you’re getting the best sleep of your life.
Put Your Mattress to a Sleep Trial
From the day your mattress arrives, you have a full 100 nights to decide if it’s right for you.
If you’re like 98% of our mattress customers, you’ll decide that a PlushBeds mattress delivers outstanding comfort — even, the best of your life. But we’ll let you come to that conclusion yourself.
We simply ask that you sleep on your PlushBeds mattress for at least 30 nights to decide.
Many customers fall in love with their new mattress on the very first night. For others, there’s an adjustment period. Your body adapted to your old mattress — even if it wasn’t doing favors for your spine or your sleep. Now it needs to adapt to superior support and pressure relief.
If you ordered a latex mattress for the first time, you’ll experience an all-new sleep sensation. Latex is unlike any innerspring or even memory foam mattress. It feels more buoyant and holds your spine in ideal alignment. Customers who have never slept on latex before may take a month or longer to adjust. During that time, your mattress will adjust, too. Latex foam gradually relaxes. Over a few weeks, it settles into a final firmness level.
By 30 to 60 days into your 100 Night Sleep Trial, ask yourself:
Do you ease into bed blissfully? Are you tossing and turning less? Do you wake up feeling more refreshed with fewer aches and pains? If so, you’ve found your “just right” mattress. If not, you have options.
100 Night Free In-Home Comfort Exchange
Botanical Bliss and Natural Bliss mattress orders include a free comfort exchange during your trial period.
These latex mattresses are specially crafted with latex layers and pillow-tops that can be removed and exchanged for a different firmness level. In fact, you can swap out your existing top layer at home.
Simply call one of our mattress specialists at 1-888-286-3404 and ask for a one-time comfort exchange.
If you need more support, request a firmer comfort layer. If you need more cushioning, request a softer layer.
We'll send you a new top layer of latex, completely free with no shipping charges within the contiguous US. The exchange layer will be made of the exact same latex as your original order, but softer or firmer, depending on your needs.
When your new top layer arrives, unzip the cover of your mattress to exchange the original top layer with the new one.
To return the original layer, package it in the original box and send it back to us with the shipping label we provide.
Please note that we do request a $99 deposit on this exchange. When we receive your return of the original top layer, we will fully refund your deposit.
In 9 out of 10 cases, achieving perfect comfort requires just a slight adjustment — that’s why there’s the Free Comfort Exchange.
Remember that you may need 30 or more days to adjust to the new comfort layer, so give it some time before you decide whether the softer or firmer latex is right for you.
Final note: Please be sure to contact us for a comfort exchange before the end of the 100 Night Sleep Trial.
100-Night Money-Back Guarantee (Mattresses Only)
We don't believe a sale is final until you’re sleeping blissfully. After the first 30 days of your 100 Night Sleep Trial, you may return your PlushBeds mattress for a full refund of your purchase price, less a $149 transportation fee.
The fee covers a concierge mattress removal service. Our carrier will remove the mattress from your bedroom and transport it to a recycling facility, so there’s nothing for you to do. If you prefer to return the mattress using your own carrier/shipping service, we will waive the $149 fee.
This $149 fee (new as of 2021) covers the costs of special carrier services for mattress returns. During the pandemic, our regular courier service will not handle mattresses for health and safety reasons. We incur a significant cost with each return because mattresses cannot be resold even in perfect used condition. While we would love to donate mattress returns, many donation centers across the country are now refusing personal items including mattresses.
To process a mattress return, please call customer service at 1-888-286-3404 and have your order number on hand. We will give you an RMA number, instructions for packaging your mattress, and advise you on the date our carrier will pick up the mattress from your door.
Once we receive your mattress, we will process the refund, deducting the $149 fee to cover return shipping costs (unless you arrange your own shipping). We will issue a full refund via the payment method used for the original purchase. You may alternatively request that we apply the refund amount as a credit to another PlushBeds purchase. Requests for refunds to an alternate credit card or account may incur a 3% processing fee.
Any bonus items we sent with your mattress (for example, sheets) are yours to keep,
The 100-Night Money-Back Guarantee applies only to PlushBeds bedroom, sofa, or RV mattresses purchased directly from the website, PlushBeds.com, and delivered within the US 48 adjoining states.
Custom mattress orders are excluded from the 100 Night Money Back Guarantee and cannot be returned: these include split mattress customizations and special sizes.
The 100-Night Money-Back Guarantee does not apply to purchases of PlushBeds products via other authorized PlushBeds distribution channels (such as Amazon.com), or from any other unauthorized sources.
The 100-Night Money-Back Guarantee only applies during the period in which the PlushBeds product is owned and controlled by the original purchaser of that product.
PlushBeds reserves the right to refuse additional orders from customers who have returned a mattress under our 100-Night Money-Back Guarantee. While we are proud to offer one of the most flexible and generous return policies in the mattress industry, we must also prevent waste.
General Returns Policy
Bedroom mattresses, sofa mattresses, and RV mattresses purchased from PlushBeds.com come with our standard 100-Night Money-Back Guarantee return policy. Custom mattress orders are excluded.
Other products ordered through PlushBeds.com may not be eligible for returns or may only be returned new and unopened. Please see the product page for the return policy associated with any specific item.
All products eligible for returns must be properly packaged to prevent damage; otherwise, additional charges may be applied. Products returned soiled or with smoke damage will be sent back to you in lieu of a refund.
Please reach out to customer support with any questions you may have before ordering, to avoid returns.
Returning Damaged Orders
PlushBeds products are well-packaged to withstand the route from our California factory to your door. We double-box many items and ensure that products cannot be easily damaged during shipping.
If an item looks damaged or parts are missing, please notify us. We will arrange for a replacement as quickly as possible.
Even if the package appears only slightly damaged, write "Package Damaged" when you sign for the delivery. This is very important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement.
All returned products should be in the original packaging.
If you change your mind after placing an order on the website, PlushBeds.com, please contact us immediately to cancel your order. We will issue a full refund provided your order has not been prepared and shipped.
We cannot issue a refund if you cancel a mattress that has been customized for you, even if it has not yet shipped. (These include customized split mattresses and custom sizes, ordered through customer service.)
Once an order has shipped, it cannot be canceled without incurring shipping charges. If you refuse an order that is undamaged, any fees deducted from your return will be in line with our standard return policy for that particular product.
Customer Service Questions or Issues
Our goal is to make buying online easy, safe, and efficient. If you have any issues with ordering, delivery, your 100 Night Sleep Trial, or returns, please contact us and we will make every effort to resolve it.