PlushBeds Customer Service & Support Network
plushbeds logo
Total $0.00
Questions? Call Toll Free 1-888-758-7423
Excellent 4.9 out of 5
incentives banner
mattress sizes
latex mattress ild rating
mattress configuration options
9" Botanical Bliss
100% Natural Organic Latex Mattress
4.9/5 94

Our 100% natural latex mattresses are often recommended by orthopedic specialists and chiropractors because of the unequaled support they provide. This mattress is also GreenGuard Certified. Learn More

FREE Shipping! - Try it for 100 Nights!

mattress size help
mattress firmness help
Medium Most Popular Firmness
matress foundation help
MSRP Price:
+ Free Shipping
Special Financing Offers Available. Learn more
100 night guarantee
latex mattress bonus items
Why the Botanical Bliss
by Specialists

Our Botanical Bliss latex mattresses are often recommended by orthopedic specialists and chiropractors because of the unequalled support they provide.

100 Night
Comfort Exchange

If your talalay latex mattress layer is either too firm or too soft for any reason, we offer a free, 100 night in-home comfort adjustment with $0 shipping fees.

100 Night
Money Back Guarantee

Every Botanical Bliss latex mattress comes with our famous 100 night sleep trial offering free shipping and free returns. Sleep better or receive all of your money back.

25 Year
Manufacturer's Warranty

PlushBeds guarantees that your latex mattress will be replaced or repaired should it be deemed defective because of faulty workmanship or structural defects for a period of 25 years.

The PlushBeds Difference– High-Quality Products with High-Quality Service

When you buy a PlushBeds mattress, or other PlushBeds sleep product, you know you can depend on our entire team to provide the highest quality, most luxurious sleep experience of your life. Our support of your sleep experience and of you, our customer, doesn’t end with your purchase. PlushBeds stands by you, and your purchase with outstanding support services that – bar none – are the best in the industry.

PlushBeds Customer Service & Support Network

Our customer support network has been carefully designed and implemented to ensure the great PlushBeds experience you expect, delivers to your expectations – and beyond. We not only have set up the best sales support guarantees anywhere, we also provide top-notch customer communications.

Unlike many mattress companies who feel the relationship ends with the sale, at PlushBeds we believe our relationship begins with the sale. We sleep peacefully only when our customers are sleeping peacefully. Below are the customer-friendly policies we have instilled to ensure your mattress buying experience is a smooth one.

customer service representative

Available by phone, chat or email to serve you



shipping truck

Free Shipping in the Continental US

FREE Ground Shipping - UPS

Most of our latex mattresses are compression rolled using state of the art compression machines and are shipped via UPS. Your latex mattress can remain compression rolled for up to 6-8 weeks if needed, although should be uncompressed as soon as reasonably possible. If your mattress ships with UPS, you will receive a shipping notification by email on the evening your mattress ships. The email will contain your UPS tracking number and your mattress delivery can be tracked on the UPS website. UPS does not deliver on the weekends and will bring the mattress to your front door in most cases, as long as they typically deliver to your front door. Please note UPS will not bring the mattress into your house and set it up for you.

Larger Mattresses +150 Lbs - Delivered by UPS

A 100% natural latex mattress is heavier than your typical mattress. On certain larger mattresses, where the total weight of the mattress exceeds 150 lbs, your mattress will be specially packaged in 2 boxes for your safety; the organic cotton cover + latex mattress core are in one box, and your latex comfort layer (or layers) in the second. The organic cotton mattress cover will arrive partially unzipped for ease of use in adding the latex comfort layer to your mattress. Complete instructions will be included in your shipment. This is a simple process which requires slightly more effort than making your bed. Our special packaging also makes it easier to bring your mattress to the room of your choice.

You will receive a shipping notification by email on the evening your mattress ships, containing your UPS tracking numbers which can be tracked on the UPS website.


Optional In-House Set Up & Old Mattress Removal

Need assistance with setting up your new mattress or disposing of your old mattress? Do you need a mattress or furniture moved to a different room? In your shipping notification email we automatically send you information on contacting several local skilled craftsman in your area who can assist with your mattress set up or old mattress removal once your order is delivered, for as little as $99.

No more waiting at home for 8 hours for a delivery agent. Use the local ratings and reviews we provide to find the perfect local contractor with greater control over the services you need at the time of your choosing. *In-home services provided by an independent service provider.


Order Cancellation Policy

You may cancel your order any time prior to your natural latex mattress being shipped (mattresses are custom-made and typically ship 1-7 days from placing your order), and you will receive a complete refund. Once shipped, however, you will be responsible for the shipping charges.


Easy Cancel

Easily cancel any order before it ships


100 Night FREE Comfort Exchange

Ordered the wrong mattress firmness? Not a problem. Simply call one of our mattress specialists at 1-888-PLUSH-BEDS and ask for a one-time comfort exchange. Just pay a nominal $145 deposit, and we'll send you out a new top layer of 100% natural talalay latex (either softer or firmer, depending on your needs), completely free with no shipping charges.

Simply unzip the cover of your mattress, and exchange the existing top layer with the new one for a perfect night's sleep without the hassle of sending back your whole mattress.

Just put the old latex layer in the box, and send it back to us with the UPS label we provide. Once received, we'll send it out to our 3rd party liquidators and refund your $145 deposit. We don't believe a sale in final until you are sleeping peacefully and happily in the comfort of your new mattress.

Easily Change

Easily change your mattress firmness


100 Night FREE Returns

If for some reason you decide that your PlushBeds natural latex mattress is just not for you, you may return it for a full refund of your purchase price.

How does this work?

From the day your mattress is delivered, you have 100 nights to fall in love with it. Because sleeping on natural latex has a different feel than most traditional mattresses, we ask that you give your body 30 days to adjust. If after 30 days you decide that your PlushBeds mattress is not for you, you may return it for a full refund of your purchase price as long as any bonus items received with your mattress are returned in new, unopened condition.

You will simply need to box the mattress for shipping and we will arrange for a curbside mattress pickup. Once we receive your mattress, a full refund of the purchase price will be refunded back to you. Should you decide to return your mattress prior to a 30 day trial, or keep any bonus accessories received with your mattress, a $99 accessories fee will be deducted from your refund. Any products returned soiled or with smoke damage will be sent back to you in lieu of any refunds being issued as our liquidators will not accept them in this condition. Please note white glove delivery fees or other shipping upgrades are not refundable.

Our orthopedic foundations and adjustable beds are non-returnable as these are universal products which can be used with any mattress.

Free Returns

Free returns with no shipping charges


25 Year Warranty - The Strongest Manufacturer's Warranty in the Bedding Industry

25 years Warranty

PlushBeds protects your purchase for 25 years

25 Year Warranty

At PlushBeds, our mission is to provide you with luxury products with the highest quality & durability standards available, assuring you peace of mind in addition to comforting support. Our natural latex mattresses and foundations have endured the most rigorous and painstaking enforced quality programs in the bedding industry. They are the products we are proud to share with our own families, and the products we are proud to offer to yours. Because we so strongly believe int the craftsmanship and quality of our mattresses and foundations, we are proud to offer you the STRONGEST WARRANTY IN THE MATTRESS INDUSTRY.


Leading Matttress Warranties

  Tempur® Sealy® Serta® Simmons®
Full Repair /
Replacement warranty
10 Years 10 Years 10 Years 10 Years 10 Years
Pro-rated Repair /
Replacement warranty
15 Years 10 Years 10 Years N/A N/A
Total Warranty Period 25 Years 20 Years 20 Years 10 Years 10 Years

View Botanical Bliss Warranty

Learn all you need to know about healthy sleep habits, mattress care and more at the PlushBeds Blog »